A collection agency is often referred to as a business in which agencies work for the creditors to take practical actions in a bid to recover what is owed to creditors by an individuals or Business Company. Debt collection is not a simple task for both, the creditor and the collector. It is the type of business, in which one is required by law to reimburse what is owed.
In view of the fact that debt collection is considered a legitimate and crucial business activity, collectors should always try and recover what is owed systematically. Initially, the collector should get in touch with the debtor and send a written notice, informing what is legitimately owed by the debtor. The creditor can send a letter stating that you have no debt or explanation of the debt details.. If it turns out that you have a debt, the collector should send you a written confirmation with proof, for example by attaching a copy of a bill.
The collector should be acquainted with the fact that he has no right to harass or threaten the debtor and is also required to explain to the debtor in calm and sensible way so that the needs of both parties are met. The creditor, in agreement with the debtor can then arrange how the repayments of the debt will be made. Investigation of the debtor’s whereabouts may be necessary in some instances, if a debtor is trying to skip town, but this should also be done civilly by the collector.